Wheeleez or Roleez Products
Any Wheeleez or Roleez product purchased from BeachcartsUSA may be returned within 10 days of the date of receipt for a full and prompt refund less shipping. Customers are required to call 201-319-0091 for a return authorization number (RMA) prior to returning any merchandise. This number must be clearly written under your return address. Boxes without an RMA number will be refused.

Merchandise must be returned un-used, in new condition and returned in the original packaging with all parts and packing materials at the customers expense. Insurance is not required but recommended to avoid loss by the carrier. RMA numbers expire 10 days after issue & packages will be refused after that time.

IMPORTANT NOTE:
If we agree to accept merchandise for return after the 10 day return period or if the merchandise has been used or damaged or if the original packaging is not returned or if it does not have a return authorization number (RMA), a 20% restocking fee will be charged.

La Chaise Chairs & Accessories
The La Chaise company does not provide a buyer's remorse return policy.
All La Chaise products are returnable ONLY if defective.  Defective returns must be handled by La Chaise manufacturer by calling 1-800-242-6110 and asking for the warranty dept. Only they can issue a return authorization number (RMA).

Instructions On Adjustments, Or Returns Of, Damaged Merchandise

Examine all shipments before accepting item. If the package looks okay, accept the package. Fedex has now established a policy that they won't let you open a package, so sign for it if it looks okay, then immediately contact us if there is hidden damage. You will then need to reseal the package and have it available for  Fedex to come pick it up. If you cannot safely make the package available, you will have to drop it off at a  Fedex location, otherwise we cannot help you.

If the package has obvious damage refuse it. Then contact us immediately by either e-mail or phone. If there is actual damage to the package from shipping we will replace the package at no charge to you. If the item has been refused for another reason, you decided you didn't want it, etc., you will be charged shipping both ways.

If the package was delivered while you were not home and the package has obvious or hidden damage, you must contact FedEx at (800) GoFedEx or (800) 463-3339 with your shipment tracking number from the shipping label and inform them that the shipment was damaged. Then contact us immediately by either e-mail or phone.

The above information concerns our policy and procedures for damage claims and refunds for packages damaged in shipment. We will make every attempt to help you and remedy the problem to your satisfaction. Please keep in mind however, that while we will help you with damage claims, damage caused in transit is not our fault unless it is determined that the item was palletized, crated, or boxed improperly.

 We cannot make any adjustments and/or you cannot receive any damage claim
on the shipment unless you mark it damaged at the time of delivery.